Bank of America Accessibility
Helping to create an accessible customer experience tool
Bank of America is a global financial institution offering banking, investment, wealth management, and risk management services to consumers, businesses, and institutional clients worldwide. The organization delivers a wide range of financial solutions through digital platforms and traditional banking channels to support customers' evolving financial needs.
I currently serve as the lead accessibility subject matter expert for an enterprise customer engagement platform, helping ensure digital experiences align with WCAG 2.2 standards. My responsibilities include conducting accessibility assessments, supporting remediation efforts, and partnering with cross-functional teams to strengthen accessibility capabilities and inclusive design practices.
